Can I have an account at b-Bets?

Yes, we would be happy to welcome you on board at b-Bets. However, to be eligible to register an account with our brand, you need to have reached the legal gambling age as determined by the governing law of the country you have registered an account from and be over the age of 18. The fact that the Online Casino and/or website is available, does not construe an invitation or an offer by ‘US’ for anyone to use in any country where online gambling is considered an illegal activity. Therefore, participation in the games is void and prohibited in those jurisdictions where this applicable law applies. It is your responsibility - the Player - to determine whether the use of the Online Casino is legal in your resident country.

How can I change my account details?

Log into your account. Go to the ‘My Account’ tab, and proceed to change/edit any personal information you deem needs updating. If for whatever reasons changes to your account will not edit or save, then you are advised to send an email to [email protected], where a member from our Customer Support Team will gladly assist you.

How can I get help if I have questions?

Our Customer Support Department is always available to address any inquiries that may arise. You can reach us either via Live Chat, 7 days a week, between the hours of 08:00 - 24:00 CET, by filling out our Support form, or simply send us an email at [email protected]. VIP clients will receive a phone number where they can leave their message or request a ‘call-back’. Response times are swift and all inquiries are dealt with in a professional timely manner.

How can I access my account information?

You can simply login to the casino, go to the "My Account" tab, and select "My account". There you can check and edit your personal information. It is important that you always keep your account information 100% up-to-date, to make any required KYC process as smoothly as possible. If you see something incorrect here, please email support and they will get it sorted for you!

Is my personal information safe with you?

Yes, your details are absolutely safe with us. We will not share your data with others and we will keep your information private. Most of your personal data is encrypted and for the sole use of you and us!

Can I have more than one account at the casino?

No. Unless you have written authorization from us, only one account per person, family, household, IP address, and email is allowed. This is also stated in our terms and conditions. If you act against these rules, you risk the closure of all your accounts.

I forgot my password/username. What should I do?

At the top of the Casino's home page you will find a link to reset your password or click here. You will be requested to enter your user name or email address and you'll receive an email with further instructions right after. You can also ask on our live chat or by sending an email to have your password reset. You forgot your user name or your sign up email address? No worries as well, just contact our support team, and they will help you to get it sorted out right away!

I would like to self-exclude/block my account. How can I do that?

b-Bets is committed to providing you with a gaming experience that is both fun as well as safe. For this purpose, we have set up a Responsible Gaming where you can fill out a Self Exclusion form that will temporarily restrict access to your account for a particular period of time. Also on this Responsible Gaming page, you will find additional resources to help you with your gambling issues along with a list of professional agencies to contact.

How can I participate in an auction?

Go to the ‘Trending Auctions’ page that is visible directly on any page within our site after you log into your account. On this page, you will be able to see a dedicated overview of all the auctions that are live, how many Bidbets have been wagered, the time left, and the prize that awaits the highest bidder. Click on the button ‘Place Your Bidbets Now’, and if your bid is the highest once the hammer drops, then you’re the winner of that lot! To find out how many Bidbets you have available to use, click on the ‘My Account’ tab.

I have won an auction. What happens now?

First of all Congratulations! The winner of an auction receives an email instantaneously. Please also check your Spam folder and mark b-Bets as a safe sender. Claim your win by hitting the link on the email you received within the stipulated time frame. Your won item will appear in your Lobby and also in the ‘My Account’ summary tab. Special deposit bonuses won will also appear on your ‘Deposit Now’ page. Once claimed, it will be added to your balance.

What are BidBets and how can I use them?

BidBet credits are acquired by wagering on the b-Bets site. For every €20 deposit, on our sportsbook or casino, you will earn 1 Bidbet. BidBets earned can be used to bid in b-Bets ongoing auctions.

I can't find the free spins that I have won at an auction.

Any items won at auction need to be activated and claimed. Click on the link of the email that is received shortly after the bidding is over to activate. Whatever was won should appear in your lobby under the ‘My Account’ tab. You have a time frame to claim your winnings. If after these steps, your Free Spins are still not showing, your link may have expired before you activated your wins. Contact Customer Support at [email protected] or speak directly to one of our Live Agents.

I placed a bid on free spins at an auction but can't remember the game. When and how will I get the free spins?

Once you have won an auction you will receive an email after a few minutes to inform you about your won auction. You will also find your won item in your account lobby, as soon as you "claim" your won auction in the lobby, you will receive another confirmation e-mail including the name of the game as soon as your free spins are credited, which will happen almost immediatelly after you claimed them! Don't let them expire, they are valid for 3 days after claiming!

Do I get a Welcome Bonus?

Yes. Let’s get the ball rolling for b-Bets rewards newly registered players with not 1 but 2 Welcome Bonus packages. Both of these online bonuses can be claimed once, and are credited after a player’s account is activated.


Choose between b-Bets
Casino Welcome Bonus of 100% up to €250 + 100 FS * or
Sports Welcome Bonus of 100% up to €100

*The 100 Free Spins are allotted at 20 free spins a day for 5 consecutive days on deposits of €10 or more.

Are there any bonus exclusions?

Yes, players from following countries are excluded from all and any free bonus offers, sign-up bonus, no-deposit free spins offered with games and bonuses, free bonus-money and all and any affiliate(s) related bonus and free spins offers:

Bulgaria, countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Georgia, Italy, Latvia, Lithuania, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Spain, Turkey, Ukraine.

This exclusion is valid for those players who never made a deposit and or did not make a deposit in the last 30 days. If a group of games is not available to you, b-Bets may decide - at its own discretion - to exchange free spins offered with another game.

Are winnings with free spins limited?

Yes they are! The payout for free spins is limited to a maximum of €25 when the free spins are issued as a Non Deposit Bonus. The payout for free spins as a deposit incentive is limited to a maximum of €50. Please also note that only players who made a deposit within the last 60 days before the requested payout can claim their winnings.

My bonus has not been added to my deposit! Help?

If there was a bonus available for you, you could have selected this bonus the instant you made your deposit on the cashier page. In case you have forgotten to activate a bonus, don't worry; we will make it available for you on your next deposit in that case!

How can I fulfill the wagering requirements for a bonus?

For every bet placed on the game of your choice, the Wagering Requirement (WR) is reduced. For example, the regular 100% Welcome Bonus amount and the deposit would have to be wagered 30x. The minimum bet requirement for a casino bonus that is lower than 100% or in excess of 100% is 60x the bonus amount. So, if you claim this bonus by depositing 100 EUR, the total wager amount would be 6000. EUR

Should the sportsbook Welcome bonus be selected, the minimum wager requirement would be 16x the bonus and deposit amount. For example, if you deposit €100 and receive a 100% Welcome Bonus of €100, you will have to wager €1600 before you can withdraw the full amount of your bonus. This means that the 16x play-through is for the total of your bonus amount and deposit.

You are able to request a payout even if you have NOT yet fulfilled your WR and use the Buy-Off option. For a detailed explanation of how you can fulfill the WR, please click on our Casino Bonus Terms.

How can I select and activate the bonus I would like to use?

At b-Bets, online casino bonuses are available on a daily basis and can be selected from the dropdown menu in the deposit window where the currently available bonuses are. If you cannot claim the bonus that means that either your deposit does not meet the minimum required amount needed for that particular promotion/offer, or it may be subject to a certain order for example 1st deposit 20% and 2nd deposit 40%, or you may still have pending bonuses that have yet to be claimed. You can only redeem 1 bonus at a time. If you have any issues with the activation of any bonus, you have someone in your corner with the b-Bets Support Team. Contact us and we will be more than happy to assist you in any way we can!

Can I fulfill the wagering requirements of a bonus with each kind of game?

It is important for every player to know that only the games at slot machines, Keno, Bingo and Scratch cards reduce your wagering requirements 1 on 1 with each round you play. That means your WR drops 100% of the amount you placed as a bet on the actual game round. If you decide to play other games, your wagering requirements drop as follows:

Video Poker: 15%
Roulette (live and normal table games): 10%
all other games: 20%

Here is an example: if you place a bet of €10 playing Roulette, your minimum bet is only reduced by €1 to €5999, but placing a bet of €10 at a slot game will reduce it by €10 to €5990.

Whilst playing with a bonus, you will not be allowed to play: Beautiful Bones, Tower Quest, Dead or Alive, Blood Suckers, Bronco Spirit, Castle Builder, 1429 Uncharted Seas, Eye of the Kraken, Guns N' Roses Video Slots, Golden Beauty, Jackpot Jester 50000, Jurassic Park, Pearls of India, Reel Steal, Robin Hood: Shifting Riches, Scrooge, Sea Hunter, Secrets of Atlantis, Steam Tower, Terminator 2, The Wish Master, Wilderland, Tower Quest, Wild Times, Wizard Shop, 100 Bit Dice, Wild O Clock, 5 Families, Sky hunters, Solar King, Serengeti Kings, Book of 99, The Dog House Megaways, Solar Queen, Wild Circus, Lucky Showdown Hold'em Poker, Hold'em Poker, Hold'em Poker 2 and Hold'em Poker 3, Solar Temple, Mystery Museum, Super Striker, Scudamore's Super Stakes, Jingle Spin, Immortal Romance, King of 3 Kingdoms, Jungle Spirit: Call of the Wild, Fat Rabbit, and Jimi Hendrix.

Are there any limits regarding the winnings with a free bonus (No Deposit Bonus or Free Spins)?

Yes, we do have certain limits in place for no deposit bonuses. The maximum payout for a no deposit bonus is 10 times the bonus amount received. Winnings with free spins are limited to a maximum of €25 as stated in our bonus terms. The payout for free spins as a deposit incentive is limited to a maximum of €50. Please also note that only players who made at least one deposit within the last 60 days are able to request a payout of their bonus winnings.

I have no balance but still active wagering requirements of a bonus I already played. How come?

There is no need to worry at all! With the next transaction on your account your remaining wagering requirements will be adjusted automatically. It might happen that there are still remaining wagering requirements shown even if your balance is 0. But you will see that it will be adjusted automatically when you make your next deposit. Should you need further assistance in that because your remaining WR somehow seem to got "stuck", please feel free to contact our support team which will be happy to sort that out for you!

Can I request a payout before I have completely fulfilled the wagering requirements of a bonus by using the Buy-Off function?

In case you made a good profit, of course, we understand that you want to cash out at least some of your winnings as quickly as possible. Unlike many other casinos, we offer a very customer-friendly solution for this: the ‘Buy-Off function! This gives you the opportunity to request a payout at almost any time even if you still have not completely fulfilled the wagering requirements. For example, if you deposited €100, have received a €100 bonus, and have fulfilled 80% of the wagering requirement if your balance is €1000, then you can cash out €800 (80%) and the rest of the remaining wagering requirement will be bought off! You can always get a clear overview of remaining wagering requirements and the amount you can instantly cash out in your account Lobby. For more detailed information please refer to our Casino Bonus and Sportsbook Bonus Terms and Conditions page.

How and when can I contact your Customer Service Department?

At b-Bets you will always have someone in your corner! To reach out, you can either fill out our Support Contact Form, send us an email at [email protected], or talk directly with one of our Live Agents. Our Live Chat is available 7 days a week between the hours of 08:00 to 24:00 CET. VIP players can take advantage of our call-back service and/or phone support.

Can I set a deposit limit?

Yes. Log into your account and click on the ‘Account Information’ tab. Follow the required steps, then proceed to input your set daily, weekly, or monthly limit preferences. If you’d rather that we set these parameters up, then reach out to our Support Team, where we’ll be more than happy to set them up on your behalf.

How can I make a withdrawal?

A player can withdraw his winnings at any time. However, first and foremost it is important that all of your personal information is up-to-date to avoid any unnecessary delays. Players requesting a withdrawal for the first time will be subject to verification. An email with a verification link will be sent and you are requested to follow the necessary authentication steps. At b-Bets, we take player security seriously and all the following steps are in place to ensure that there is no player fraud.

The withdrawal process includes the following 2 steps:

Step 1 - Write the amount you wish to withdraw at the Cashier and then type in your bank details. The status of your payment is in ‘Pending’ mode and will stay reversible until this changes to ‘Approved’ which will be indicated by the number ‘2’.

Step 2 - Payout requests are swift and are processed within 12 hours from the player’s withdrawal request. Funds are credited to your account within 1 to 2 business days. Once payment has been effected, your status will change to ‘1’.

If the number ‘3’ is present, that means either your payment was declined or you canceled the withdrawal request and added the funds back to your account.

Can I cancel a requested payout?

Yes, you can! Payouts will usually be processed within 12 hours after the request (for non VIP players). As long as time is not passed, you are able to cancel your withdrawal (partially) and keep playing our games with the cancelled amount. To check the status of the withdrawal request, you can always visit your history page. There, you will see a status 1, 2 or 3 noted behind your payout line. As long as you see a status 2; you can cancel your request.

Can I forfeit or cancel my bonus?

At any point, players have the option to forfeit or cancel their bonus amount and proceed to withdraw any remaining balance originating from their real money funds. It is important for players to be fully aware that any potential loss incurred during this process will be determined by the sum accumulated while the bonus was active.

Is there a minimum amount for payouts?

Yes. The minimum amount for a payout is €20 or currency equivalent.

In which currency can I make a deposit?

We support the following currencies: EUR, CAD, NOK, USD, INR, RUB, JPY, NZD, ZAR. When you do use one of the local payment methods in another currency than the currency of your account, the amount will be automatically converted into the currency of your b-Bets account.

How can I deposit money to start playing?

Depositing money is straightforward. In your ‘Cashier’ simply enter the amount you wish to deposit, the currency of your choice, and your preferred banking method. Dependent on the banking option used, you may be redirected to your payment providers who will handle your transaction and payment over their own 100% secure connection. Please check our Payment Info page to find out which payment methods are available.

Can I use my Credit Card to make a deposit?

Yes you can! You can make deposits using your VISA or MasterCard through our payment providers available in your cashier.

How can I see the status of my requested payout?

Just go to your account lobby (payout) and you will see your requested payout. If it is still marked with "2" it is still pending and reversible (it will be like that for maximum 12 hours after your requested payout). If it is marked with "1" it has been already processed and will appear in your bank account statement shortly.

Is there a minimum amount for a deposit at B-Bets?

Yes, there is. For each payment method, there is a minimum deposit of €10 or a currency equivalent that applies.

I have Credit Card Issues, to whom can I reach out to?

You can contact us via live chat anytime! Please note: In case you have questions regarding payments with your credit cards, please make sure that the credit card you attempted to use is active and has no restrictions beyond our control. In those cases, you must contact your financial institution or credit card provider.

Do you need any documents from me if I request a payout?

If documents are needed our financial department will contact you after you requested a payout. You will receive clear instructions on which documents we might need and how you would be able to send them in. Until then, no worries,just have fun!

Which payment methods can I select to withdraw my winnings?

At b-Bets, we offer a variety of payment banking options that are however dependent on your jurisdiction, to choose from. As per AML regulations, a player’s first withdrawal might need to be sent to their bank account as part of the verification process. Once done, other methods in accordance with your deposit of choice, such as e-wallets (Skrill, Neteller, MuchBetter, and Ecopayz) could be noted as preferred. If a player wants to have his/her winnings sent to an e-wallet account, the same e-wallet has to have been used as a deposit method prior to withdrawal. Direct banking such as iDebit, Trustly, and Instadebit (if available in your jurisdiction) are also available directly to your cashier. We are constantly making our services more and more accessible. For any inquiries you may have with regards to the above, please contact our Customer Support Team. For a detailed list of payment options, please click on our Payments page. It is important that all your bank details are accurate and up-to-date when requesting a payout, as this is part of our KYC withdrawal process. You are also requested to familiarise yourself with the b-Bets Anti-Money Laundering policy.

What alternate payment providers can I use to make a deposit?

b-Bets support a variety of accessible payment methods that are among the best. Currently, a deposit can be made through payment cards such as Visa and Mastercard. Alternatively, deposits may be made by bank transfer or through payment service providers such as Skrill, Neteller, Sofort, Euteller, Trustly, Bancontact, Paysafe, AstropayCard, Cash2Code, Ecopayz, iDebit, Instadebit, MuchBetter, Neosurf, NetBanking, Rupee Pay, Siirto, Dimoco, UPI, Coinify, and Zimpler. Certain payment providers may not be available in your jurisdiction. The minimum deposit limit is 10 EURO (ten Euro). The maximum deposit per single transaction is 10,000 EURO (ten thousand Euro) or currency equivalent.

How long does it take to get the money after a payout request?

Payout requests are processed within approximately 12 hours for non VIP players. If it is your first payout, this can take a little longer due to verification reasons. After we wired the money to your bank account, it will appear in your bank statement within 1-2 working days.

I'm a first-time depositor, can I make a €10 deposit with my Credit Card.

Yes you can!

I made a deposit and wanted a bonus but the bonus doesn't appear. What can I do?

If there was a bonus available for you, you could have selected this bonus the instant you made your deposit on the cashier page. In case you have forgotten to activate a bonus, don't worry; we will make it available for you on your next deposit in that case!

Which are your game providers?

You are going to be knocked for six, cos b-Bets’ library of games features industry-leading and award-winning game providers! However, some of these providers operate under different jurisdictions, therefore some of the games showcased on our site may not be eligible in your country of residence. The G.O.A.T. include: EVOLUTION, GAMING REALMS, CAYETANO, ATOMIC SLOTS LAB, 1X2GAMING, 2BY2 GAMING, 4THEPLAYER, AINSWORTH, ALCHEMY GAMING, ALL41STUDIOS, APOLLO GAMES, BETSOFT, BTG, BOOMING GAMES, CRAZY TOOTH STUDIOS, DICE LAB, ELECTRIC ELEPHANT, ELK STUDIOS, FANTASMA GAMES, FORTUNE FACTORY STUDIOS, FOXIUM, GAMEBURGER STUDIOS, GAMEVY, GAMOMAT, GENESIS GAMING, GIVME GAMES, GOLD COIN STUDIO, GOLDEN HERO, GOLDEN ROCK STUDIOS, HABANERO, HACKSAW GAMING, iSOFTBET, JFTW, KALAMBA GAMES, LIGHTNING BOX GAMES, MAXWIN GAMING, MERKUR GAMING, MICROGAMING, NEON VALLEY STUDIOS, NETENT, NORTHERN LIGHTS, ORYX GAMING, PETER & SONS, PG SOFT, PLANK GAMING, PLAY’NGO, PLAYSON, PRAGMATIC PLAY, PUSH GAMING, QUICKSPIN, RABCAT GAMBLING, REALISTIC, REDRAKE GAMING, RED TIGER, RELAX GAMING, SILVERBACK, SKILLZZ GAMING, SKYWIND GROUP, SLINGSHOT, SNOWBORN, SPEARHEAD, SPIN GAMES, STHLM GAMING, STORM GAMING TECHNOLOGY, STORMCRAFT STUDIOS, SWINTT, THUNDERKICK, TOM HORN GAMING, TRIPLE EDGE STUDIOS, WAZDAN, GAMING CORPS, SPINMATIC, RUBY PLAY, and ZITRO.

Are all games available both for computer and for mobile devices?

Yes. Access games on the go and enjoy all of what b-Bets has to offer.

Do I need to install a casino software before I can play the games?

No. Thanks in part to our Instant Play Format, players can play our casino online games on the browser of their choice, without the need to download any software or apps.

Do you offer live bets?

Yes. Place your bets in real-time while you are watching the sports fixture of your choice.

How do I place a bet in the sportsbook?

Just click on the event you would like to place a bet on. On the right side you will see the match and a field where you can type in the amount you would like to bet on that game.

How can I find out if and how much I won with my bet?

You can simply click on the My Bets at the top of the page, where you will see a list of all the bets you have placed to date, including the odds, together with sums won.